This company is absolutely awful. I purchased a faulty device and they asked me to send a video showing why did not work. I did everything that was asked for my part. They gave me the run-around for a minute and at the end had the audacity to tell me that they can't take used products. How is it a used product if it never worked you made me so you a video how it didn't work is that what you consider used. So they denied my refund and kept my money there are so many other Vape companies please do not waste your money on time with these people not to mention it's taking over a month to get that final answer from them. They will keep your money and send you shity devices do not use this company please listen to me.