I'm giving Element 5 stars even though they aren't perfect. So far I've placed 7 orders through them in about 4 months, totaling upwards of five hundred dollars because of their prices and availability of difficult-to-find hardware. Literally everything went very well until I received a non-functioning mod, and I hope it never happens again. In the end I was refunded, minus the original shipping cost, but getting there was very difficult. I was required to send what I call a 'nothing video'.. I mean if it doesn't work at all, what will a video of something doing nothing prove? At first I tried to send them the required video through email (27mb), and they said it wouldn't launch. I edited it down to 14mb, and they once again claimed they couldn't view it even though the other people I sent it to for testing had no problem. Element kept demanding I use google drive, but I run from all things 'oogle' like the plague. The only other option was Dropbox, so I installed it and ran into a whole new set of nightmares. Dropbox's forum is now up to 15 pages of people suffering with the same problem I had, with no quick solutions. During the 7 or 8 days of trying to send a stupid short video I began wondering if the people at Element were sitting at their desks snickering and laying bets on when I'll give up. I finally edited it down to 5mb, attached it to an email, and told them that a refund refusal would force me to take all of my business elsewhere. I had no choice. Suddenly, I was sent an RMA return label! I reordered the bad mod (from Element), and finally just received a working one. I'll admit that overall transaction has tainted my trust, especially in anything involving electronics, but I've seen a lot worse things happen from online websites in the past. Element will still be there, offering decent prices and reasonable shipping rates and times, so I'll just get over it and buy from them whenever the mood strikes.. After all, they aren't only website I order vape supplies from, up to about ten so far. This is my honest review from Brian in Ohio.