I ordered several pieces. Had a problem with one piece and customer service, so far, has been very poor. I ordered a framed print. According to the website, the print would be in a premium wood frame (not MDF). I received a plastic frame with a plastic imitation wood veener. In addition, one corner of the plastic frame was misaligned and has a gap. Also, the face is a thin plastic, not glass. For $149, this is not acceptable and not what I ordered. So far, customer service asked if I could fix the frame. Absurd! At this point, I'm trying to return the piece for a full refund, and so far, they have asked for pictures twice and otherwise no reply.