I dealt with Mick regarding the purchase of three crochet hooks. He received two and was waiting for the third. At no time was I asked for payment or told that they were not prepared to hold the two hooks ordered any longer. With the passing of time I felt guilty that I had not paid anything at all even though Mick was prepared to wait until the third hook was received. I found him amazing to deal with, willing to wait, polite and professional. I will be visiting Victoria in February next year and my only regret is that the business is not in metropolitan Melbourne. I would love to have visited and met Mick to give my personal thanks. They have an enormous amount of stuff, well worth a visit on the Web or personally. This is truly old fashioned service that seems to have vanished on our modern times.