Customer Experience Post I have been an END. customer since 2018, and am sad to report that I've had issues with each of my orders. From receiving the incorrect size shoes, to long delays clearing customs, and getting entirely the wrong items... needless to say, each order progressively got worse. During a recent sale, (at a time where we cannot go out shopping due to the pandemic) I submitted a larger order then usual, which took a couple weeks for them to ship, due to a "stock" issue. All the same, it seemed fine given the fact that it was it was over a month before Christmas, as many of the items were intended to be gifts. Fast forward to two weeks after Christmas, on January 12th, the boxes were finally released from customs, and delivered... but horror soon emerged as I saw that one of the three boxes had been badly damaged (see photos below), with many of it's items missing. Upon further inspection it appeared that these boxes must have been made, and not your typical boxes (e.g. larger inner flaps, uneven cuts), and in another box I discovered broken items. The overall packaging of all three boxes were not sturdy, had inadequate cushioning, nor the support for the weight. My advise to END, reeducate your warehouse with the FedEx general packaging guidelines, and elevate your standards. Things to beware of: Placing large orders outside the U.K. Slow response times from support Shipment details/facts Status: Unresolved Days since reported: 22 Order date: November 19, 2020 Delivery date: January 12, 2021 Days to deliver: 54 Total items ordered: 52 Total shipment(s) weight: 51.01 lbs Order MSRP: 5,000+ USD Shipping method: FEDEX Priority Service FedEx General Packaging Guidelines