Absolute ridiculous online shopping company ever. I understood there was an interruption in their backend system that caused the delay. However, their website still open to receive orders, it's not make sense. I received the shipping notification on 26 Aug 2022 said my order has been shipped and I saw the order status is "completed". I just called Fedex to check, the parcel is not yet shipped, their warehouse just created the label. I don't understand what's going on. Called their CS and no one answer. If they don't have enough manpower to backup or their system is interrupted, then shut down the website for god's sake. Stop running business until all these issues are resolved.