Made an online order on August 14. Website indicated they were doing an update of their back end system until August 19 but orders will still be processed. Got email from them on August 20 saying their system was back online & apologizing for delay in deliveries. Waited for another 2 weeks & order still not shipped. Sent out multiple emails inquiring when the order will be shipped but kept being told they cannot give me an estimate when my order will be shipped. I finally filed a dispute through PayPal & still no response from END until I escalated the dispute to a claim. Finally they shipped my order on September 12! I live in Canada & got it on September 15. Their service is absolutely unacceptable & unreliable. I doubt I would have received my order if I have not filed a claim through PayPal! I will never buy from them again.