I made an order on Novermber 14th to be delivered in Portugal. On december 2nd, after seeing that my order had been sitting in FedEx's wharehouse in Madrid for a couple of weeks, I asked END's customer service to locate and deliver the parcel. After some waiting, an answer was promissed withing 3 working days , but 5 passed with no feedback. After almost one month of having payed for my sneakers and after getting to know that the parcel had been blocked by the Portuguese customs for more than 2 weeks (while FedEx's tracking was still showing Madrid) I decided to take action and asked a forwarder to clear the parcel. Unlike stated on END's website , I had to pay VAT and on top of it handeling fees to FedEx (more than I had payed for the sneakers). After this, I contacted again END's customer support asking for a refund of the expenses I had had due the problem they created and that they proved unable to solve (attaching all the invoices). I patiently waited another 17 days for a response, but it only came after I threatened to expose the problem on a reviews website. The aswer came saying they are not "liable to cover the costs if you chose to take action yourself and use an external party to clear the parcel". END. provided a service that was not in accordance to their shipping policy (where they say no taxes or duties are charged on shippments to the EU) and showed to have zero capacity to solve the problems they created and finnally I end up paying for it. My advice: If you live in the EU, think twice before making an order. I'm not sure End has the means to provide the service they advertise.