My whole experience with END. was extremely disappointing. I ordered a pair of shoes online, but accidentally ordered the incorrect size, (as they were labelled with the UK sizing- not US.) I emailed them immediately, as it was an innocent mistake, hoping they could rectify the issue. I explained my difficult situation, but customer service showed no compassion and were extremely unhelpful. I ended up having to return the shoes at my own expense of $45 AUD! What I thought was a bargain $149 ended up costing me $199 and a whole lot of time and STRESS! I asked if they could subsidise part of the return fee, or offer a discount code for a future purchase, staff were rude and I was blatantly refused. Considering most online stores offer free returns, I thought this customer service was outrageous. I definitely wont be ordering from them again- its much safer to order from a place that offers free returns/ or buy in store- as you never know the exact fit/colour/style when buying online!