I bought a wool cardigan that was advertised as having leather buttons. It arrived with hard plastic imitation leather buttons. So, I contacted their customer service asking that they refund me enough to cover the cost of replacing the buttons, as I am otherwise very keen to keep the sweater. They offered a small refund, but not half enough to replace the buttons. When I pressed on, the customer service rep called their refund a “good will gesture” that I basically had to take or leave. Overall, my experience with End. left me feeling like they don’t really care to honor their advertisement of their products, and that they don’t respect their customers’ money. A good company should pay the cost of replacement in order to keep a customer and do right by somebody. But instead of wanting to make it right, End. wants to extend “good will gestures” that feel like a weird half-hearted attempt at diplomacy.