Rented a van from the Harrogate office. The van was covered in small scratches, and several dents and I pointed as many out as I could when I collected the van. I was told they were all under the size and nothing to worry about. Get the van back to them and they suddenly spot a small looking scratch on the front bumper and home in on it. This is shown on the photo attached - it's the tiny scratch at the bottom near the wheel. The scratch was apparently bigger than their tool, but under the bumper where it couldn't be seen - the small area that you could actually see was way smaller than the acceptable limit. They accused me of the damage (which I didn't cause, and was clearly related to existing damage that I had noted in the morning when I collected it) and proceeded to charge nearly £900 to my card - which I had specifically told them they were not authorised to do as I was contesting their claim. Don't trust these scammers. I made the mistake of not photographing everything before I set off. Update: the day after I wrote this review, Enterprise cancelled the claim against me and started the refund process - which can take up to 5 days. I'm not certain of the reason as they didn't make it clear, but I assume it is because I pointed out the damage was under the bumper and their damage assessment tool clearly states that scratches and scuffs under the bumper are not to be considered as damage.