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Anonymous
Had no choice but to hire a car from this "company", was told by the employee upon collection of the vehicle that no damage was listed on the car, (my sister who had been charged for damage she didnt do told me to take pictures as they'll try everything to get a claim out of me) ! Told the employee this when signing for the car and luckily took pictures of the various damage on the vehicle that apparently wasn't there! Had the car for 1 full week dropped it to the garage where i collected my car from! A few hours later was called by the cant get a word in edgeways assistant manager to say the "boys" have just collected the vehicle and the is about a foots worth of damage to the lower passenger underside behind the front wheel arch and that i must have hit a curb and unless i had proof that it weren't me that ill basically have the claim put against me! I was so upset as i knew this weren't me that caused any damage let alone a foots worth to the car, i drove the car like i just passed my test! (Firstly if the "assessors" or "the boys" had been so critical of the car prior to my hire maybe they would have seen the damage was present prior to my hire and foregone me the distress of trying to prove it wasn't infact me driving it like a bumper car hitting curbs left right and centre! If i had not took my sisters advise and took pictures i would be massively out of pocket for something i did not do! The location of the damage would not be visible to 99% of the general public and believe they had prior knowledge of the damage to the car and was just simply "trying it" as nobody would have proof the damage was not there! The car was a black vauxhall corsa, luckily for me and unluckily for them i did have photographic proof the damage was infact there at the time of collection (time/location stamped photo) perhaps this vile companys false claim against my sister was your undoing this time! I dont know nor will never know if some poor customer(s) have been charged for said damage before or will continue to after but i do believe this company had prior knowledge of the damage and i was just another victim of perhaps a ongoing scam? maybe i shouldn't be so quick to jump to conclusions but maybe they shouldn't either! Never will i have any dealings with this company again( my advise to the customer is to take lots of photos if you feel like you have enough take another 30).....
3 years ago
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Enterprise Rent-A-Car has a 2.3 average rating from 1,055 reviews

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