Ian Jackson( located at 1924 NE Columbia Blvd. Portland, OR) delivered the best customer service that I have had in a long time. Attention to detail however, he made sure to listen to my voice and to answer my questions related to the rental car and my car insurance. Also, very helpful in assisting in selecting the right car for my comfort. Acknowledged the challenges with car accidents and how stressful it can be. I greatly appreciated the service, great communication and kindness. Further, upon returning the car, Austin Guanzon, presented himself well. He greeted my son and I with a "people-first attitude. Friendliness with a smile. Thank you.