just nowNEW-Edit Horrible Experience! First, The rental car we reserved wasn't what we received. We were supposed to have a mid-size pick up, Chevy Colorado or similar, and the only car they had was a very small Hyundai Venue. Second, The Hyundai would hesitate and the engine quit when at a stop light a couple of times, but restarted. Then a week later the engine dies on a 6 lane road while stopped at a light. The engine would not restart this time. We had to push off the road and finally got it in a parking lot. Which was crazy because of all the traffic on the 6 lane road. We understand things happen and were not upset at this point. We called the local location we rented from and explained what happened. We asked if they would bring a new replacement car out to our location, 6 miles away. They said NO! We do not do that and you need to call the Roadside assistance number. So we called and were told to call 911! We asked why do we need to call 911. The man said that they needed to know that we were safe and that the police needed to verify everything and call the roadside assistance number to verify before anything could be done. We asked to just dispatch a tow truck and we were not going to call 911. After several minutes arguing with the Enterprise employee, he finally agreed to send a tow truck. He said the tow truck would be there in 90 minutes or less and we needed to stay with the car until the tow truck showed up. After 90 minutes, no tow truck. We called the Roadside assistance number again to tell them that no tow truck showed up in the 90 minutes. They called the tow truck company and informed us it would be another 4-5 hours and that we needed to stay with the car. No Way! This is not our car and we already waited 90 minutes. I called the local location and she told me she could not do anything until the car was picked up and checked out on why the engine died and would not restart. I told her we were not going to sit there for another 4-5 hours and could someone come and pick us up. She refused! So we took an UBER home at our expense. I called later to find out when we could pick up another car. Guess what? They were out of cars. I called several times over the next couple of hours and no one answered. I emailed Enterprise customer service 4 days ago and have had NO RESPONSE. I wanted to work this out with Enterprise instead of writing a negative review, however, it is now 5 days after this all happened and we have not heard from anyone at Enterprise customer service or the local office where we rented the car from. We called Hertz yesterday and we will be picking up a new rental car this morning. We will NEVER do business with Enterprise ever again!!!