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Terrence Franklin
I rented a car because someone had crashed into me, so my car was out for repair at Caliber Collision in Hollywood. When my car was repaired and I went to Caliber to pick it up, I brought someone with me, so we could then drive the rental back to Enterprise on Hillhurst. Someone at Caliber told me just to leave the car there and they would get it back to Enterprise. I trusted he was correct and that Enterprise could trust Caliber, its agent. I knew I had minor damage to the front lip of the car, which I had documented with photos and a report at my office where I'd done this little damage, costing about $100. I also had a witness of the condition of the car when I brought it to Caliber. After I returned the car I got a notification from Enterprise that the rental had over $900 in damage!!! Obviously, this happened on Caliber's watch, but Enterprise wouldn't stand up for their agent, instead billing me for $900 and threatening to send the account to collections if I did not pay. I offered to pay for the damage I caused, in the full amount shown on their invoice (a little over $100) but they wouldn't accept that. They want to charge me $900. I don't know who is the bad guy-- Enterprise or Caliber. But it's not me. BE SURE TO TAKE PHOTOS OF THE CONDITION OF ANY CAR YOU LEAVE AT CALIBER BECAUSE ENTERPRISE WILL CHARGE YOU FOR DAMAGE THAT CALIBER WAS RESPONSIBLE FOR.
1 year ago
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Enterprise Rent-A-Car has a 2.3 average rating from 1,055 reviews

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