We reserved at the Las Vegas airport location. The car was not ready when we arrived at our scheduled time and we had to wait 45 minutes for the staff to deliver the car to us. It was wet when delivered so they had clearly scrambled to get it ready. They handed us the keys and a card and told us to do our own inspection and be sure to take a video so we could prove it. They did not show us how to operate the car in any way. This was 9:30pm. We spent the next 3 HOURS trying to figure out how to operate the car and connect the apple car to our phones. Since we were completely frustrated and still had a 2 HOUR drive ahead of us that night, we gave up and decided to get started. Keep in mind that the staff that handed us the keys were still there watching us! As we were leaving Enterprise, the attendant asked about our experience so we gave him a brief overview. He was helpful and determined that our phones were not compatible with the car. He knew there was a converter and sent us to a store where we could purchase it. At 1:30am we started our 2 HOUR drive to our destination because of the extremely POOR service received by the Enterprise staff at the Las Vegas location. We will NOT use Enterprise again and we will NOT recommend them to friends.