My insurance company arranged for us to have a car hired from this company whilst our car was being repaired. Before picking the car up we had to phone them and they kept us on the phone for over 2 hours going through all the aspects of the accident that we had already gone through with the insurance company, Finally they 'allowed' us to have the car. On the day we picked the car up they encouraged us to take out insurance on the hire car at £7 per day - which we agreed to do. They took £1 which was supposed to be refundable to verify our card and then said that they would take 10 days insurance cost from the card but would refund any unused days. In the event we had the car for 8 days and 3 hours. We were told the extra two days plus the £1 would be refunded. When that had not happened after two weeks we queried it with them. They said we would have to pay a whole day for the extra 3 hours and claimed we had had the car 10 days. The employee seemed completely unable to do enough maths to work out we had had it only 9 days. Had to give up in the end. If they scam £15 out of every hire - they are doing quite well. Left us feeling annoyed.