Absolutely awful, from the minute I picked up the vehicle, being told by a member of staff that I will have this vehicle until mine is fixed, then a month goes by and I receive a phone call saying the garage(MG) haven’t extended the hire, you owe £1200. Wit nothing being stated in my contract with enterprise! It does however state in the contract that The renter will be notified of higher charges prior to the hire being extended, which I was notified a month after it was extended. This money was then taken out of my bank without permission and notification and has left me in financial difficulty to cover my bills! I have been spoken to horrendously by the branch manager at Sutton Coldfield after being told I’m in no position to give orders and that by trying to help me they’re doing me a favour and don’t have to(Not much help at all) also showing me other customers information on his computer when trying to justify the additional charges being taken without my permission. Overall appalling service and treatment.