We rented a Dodge Durango in Indiana to drive to Florida and back. On our way down, we got a flat in Florida. We were able change the tire with assistance from a local Road Ranger (Thank God!), but the tire was a temorary spare. We still had 4 hours of driving to do to get to our destination. Enterprise Roadside Assistance sent us to Gainville Regional Airport stating they had an equivalent rental for us. Upon arriving, the Enterprise Representative stated he could clean up a mini van for us. My husband, who is driving, is 6 foot 5, and needed a larger vehicle to fit in. He asked if there was anything bigger, but the representative said a mini van was the best he could do. He asked if the vehicle had a full tank, to which we replied no.I stated that we drove over 57 miles on the spare, and the manual instructed no more than 50. He said," Well, I guess a couple more miles isn't gonna hurt then." They stated of we did not fill up the vehicle, they would have to charge us for the difference. The staff there were not sympathetic to our situation, abrasive in their communication, and confrontational with their attitude. I have always rented from Enterprise, but I think this will be the last time.