Called the Mt. Juliet office and was routed to a call center. I was advised the size of vehicle needed. I gave her my info and was emailed a confirmation. I was told to call the Mt. Juliet office to and give staff a notice to pick me up at my home. Imagine my surprise when I was told by Rahein that he had no vehicles available and wasn’t sure when he would have one available. Needless to say, I was angry and I blurted out one bad word. One!! Rahein wanted to make it about him. For some reason customer service does not know availability of vehicles specific locations. I would say their computers should be programmed to know availability in real time. This was on Wednesday. I asked Rahein to call me on Thursday. Crickets! I rented from Hertz