Last month my insurance company made arrangements for a rental with the New Carrollton Branch of Enterprise Rent A Car. When they called me at the body shop I was told that 2 cars were available (a Mazda CX 50) and a Toyota Camry. I told them that I would take which one was easier for them if the insurance company was covering 100% of the cost. While driving the car I noticed that the Oil Pressure light would come on intermittently. After making several calls to the branch and 3 hours later I was told that the car was recently serviced and the light wasn't reset and it was safe to drive.
Fast forward one week and I returned the car to the body shop as requested and received a call from Enterprise the next day confirming receipt and stating that my deposit was going to be credited but there was a $36.12 charge. I informed them that the insurance company should have been paid as previously discussed when I first picked up the car.
Enterprise has fraudlently charged my card and is refusing to credit the account. I would not recommend this branch because they don't seem to be very honest or helpful.
1 year ago
Enterprise Rent-A-Car has a
2.3
average rating
from
1,054
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.