I went to rent-a-car on 2/8/24. I had called the day before to remind them, I was told “ok”. I called on the day of at about 11.40am I was told that the driver was on her way and she had 3 people to pick., it would take her about 20-30minutes I agreed. After waiting and there was no driver I called at 12.30pm to verify where the driver was only to find out they never sent a driver as they claimed!! The driver told me she was given the pick up paperwork 10 minutes prior. When I got to the enterprise rent-a-car I was livid and I complained and questioned why I was LIED TO! and the Assistant manager did not apologize neither did he show remorse and he asked me for an alternative phone number and I told him I did not have one and his reply was “ I will not rent a car to you “ and I said yes he would and he said said” I won’t “. I said I’ll call corporate and he said “ my name is …., you can call corporate I don’t give a …”. I called corporate and made a report and I haven’t received a response yet. I’m still waiting to hear from corporate. All the customers behind me were shocked as you could see it on their facial expressions. This deplorable and very unbecoming of an enterprise staff, I have never experienced this kind of behavior and embarrassment in over 18 years I have been renting from enterprise both at home in the US and abroad. I shall send another review after and if I get a response from enterprise corporate or not. Real customer C.E.