I am deeply disappointed with my recent car rental experience at this Enterprise location. The way they added on the CDW optional protection was unprofessional and left me dissatisfied. I agreed to the protection for the time I paid out of pocket (6 days) until my insurance kicked in to take over the remainder of the agreement (43 days). Although I agreed, and it's on the contract to pay for this optional protection package for six days, this Enterprise location is attempting to charge me for the full 43 days. I emailed the branch manager and called multiple times with no response. Upon contacting the location, I was informed that they could not address the issue and advised me to call customer service. It was only then that I was told I needed to come in once my insurance took over the agreement to have the optional protection removed, despite signing an agreement for 6 days. Why they do not tell you this upfront, notify you, or allow you to opt out once your insurance takes over is a shady sales tactic that takes advantage of customers and is wrong. After taking great care of the car throughout my rental period, this is extremely disappointing, and I hope Enterprise honors its agreement.