This was the worst experience I've ever had with any company. I even have a profile with them because I've used them before but never again. I went to the Lake Street location in Minneapolis to rent a car which was crucial because I have a meeting an hour and half away and lots of money at stake. My car was totaled last night by a 23 year old girl who ran a red light. They said they need $300 deposit fine, he says did you bring your utility bills which I forgot but my daughter was home and about to send photos when the guy says, the bills must be paid in full,,,ARE YOU KIDDING ME. The Somali customer right before me wasn't asked a single thing and he is giving him car options. This company can rot, I hope they go straight out of business.