I am an Executive with National rent a car and love their service. I live in Beaver Dam WI, and Chiefland FL for the winter, and because National is 50 miles and 40 miles from me in each location, I rent with Enterprise at both places. I have had all positive experience with Chiefland, but even though I have been using Beaver Dam for about 7 years, and rent at least 6-8 times per year, the last 3 times I used them, they.did not have the car I specifically rented. This last time was the last straw, I booked March 4 for a trip, ( May 24- June 3) and today the day I was to pick it up, I am informed they do not have the car I rented, and wanted me to take a mini van. I am sorry but there is no customer service here, they had ample time to make sure I got what was requested, and once again failed. I canceled my reservation, and now will drive 50 miles to National who immediately got me what I asked for. I will never use Enterprise at the Beaver Dam location again. If you don't care what car THEY decide to give you, go there, if not, stay away!