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Lawrence Larsen
Worst enterprise car rental location experience ever at Longview, WA location. With reservation made to pick up car on Saturday May 25, 2024 and return on May 27, 2024. Arrived signed documents, with a hold on my credit card done. We inspected the vehicle then the employee goes over the agreement and says I cannot return the vehicle on the 27th but will need to return it on the 28th, due to the fact that they are closed on the 27th and they do not except car returns when the location is closed. She went on to explain they do not leave access for a key drop. This location has a history of high theft and that's why they wouldn't allow me to drop the vehicle after hours. I can understand that, but what I can't understand is why was I allowed to make the reservation with a return date when it's closed. The enterprise staff was very rude, not friendly at all and just walked away and went back inside telling me to leave. I was left there in shock and disbelieve. Another customer was just leaving when this happened, she came over to me and told me she couldn't believe how the enterprise staff handled this situation. She offered me a ride out of there, I excepted and she dropped me off at a uhaul location, about 1 mile away, were I rented a pick up truck.
9 months ago
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Enterprise Rent-A-Car has a 2.3 average rating from 1,054 reviews

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