Flew into Minneapolis airport at terminal 2. We had about 200 pounds of luggage with us. Followed the signs to the rental counter and the counter was closed with a sign directing us to Terminal 1 for service. There is no easy way to get between terminals. We had to send one person to Enterprise in terminal 1 and another stayed with the luggage at terminal 2. It took an additional hour to get the car and load the luggage. I thought you were in the business of customer service, the bonehead executive who pulled the plug on terminal 2 is taking Enterprise down. He should be fired for making a stupid decision. They lost two loyal customers.