Good morning. Would I like to inform you that my experience with enterprise this time was not excellent!!!! As a matter of fact, it's horrible!!!! Allow me to share.... I had reservations set for Thursday 6/5/2024 pick up my car. Picking up the was the best customer service ever. On 6/6/24, our vacation started we on the road. Let the passengers' side window down, and it wouldn't go back up. We had to drive 2 hours down the road on the highway, listening to that noise. Horrible!!! It was till about 2 hours later that after trying, we were able to get it. Called customer service and spoke with someone she said I could take the car to any enterprise down in Myrtle Beach, and they will change our car.....that was a lie! I asked her to note my reservation so they know I'm coming. She said she would. REMIND YOU THIS MY FAMILY VACATION!! I go to enterprise. The customer service was horrible. I told her that I would have to ho another enterprise. At this time, I'm furious. I am spending my vacation time changing out cars. I go enterprise at the airport. Tell them what's going.. finally, I'm in a car. You would think that was good! !!NOOOO. THE CAR WAS NASTY, DOORS, SEAT, OUTSIDE OF CAR WASNT WASHED. THE CEILING HAS FOOD, DRINK OR WHATEVER ALL ON THE CEILING. WHAT HAPPEN TO MAKING SURE EVERY CUSTOMER EXPERIENCE IS EXCELLENT? Today, I called the local office talked with a manager Jeff where I originally had my reservation and was basically told he can try, contact another enterprise or take the car to get cleaned!!!! What happen to standard of care( clean cars) I am vacation...that's not something I should've have to do.