I reserved a vehicle with enterprise car rental at the Bentonville/Fayetteville, AR Airport through my companies travel agent on the same day I was traveling. I received an email with a confirmation number for the dates I was reserving the vehicle. When I got to the counter, they refused to rent me a vehicle due to their company policy. They do not allow online same day rentals. Needless, to say I was annoyed and frustrated at the lack of customer service and the ridiculous company policy. Of course, he told me to go to Avis or HERTZ. They were booked. Enterprise needs to rethink their company policy. Fortunately, I was able to Lyft from the airport to the hotel. Unfortunately, I will have to Lyft to and from the worksite to the hotel. However, Enterprise inefficient policy clearly lacks care and concern for consumers. Make a note on the companies online booking informing customers they are unable to reserve a vehicle online the same day with Enterprise Car Rental. Apparently, they can’t change their policy or system.