**Beware of Enterprise tricks and Excess charges for any damage** I rented a car from Heathrow branch for couple of days and on my way to return it on 21/04/24, my child vomited due to motion sickness. It was an unfortunate situation, and when I reached the branch to return car, they helped provide tissue paper, cleaning towel and liquid. I used them to clean most of the vomit but the branch manager said I will have to pay £75 for Full Valet service due to possible residue or odour, which I paid on the spot. Everything else was fine, and invoice was issued and matter was resolved by branch. 50 days later, on 11/06/24, I noticed a charge on my credit card for £302.92 and an email from their 'Damage Recovery Unit' with an invoice for Damage £250.00, Admin Fees £78.00 and Loss of Use £49.92 with 'Damage Description: Spare Tyre/inflator Kit : Other-FULL VALLET'. This was SHOCKING!!! How can they come back after 50 days, invent more damage and charge such a hefty amount from my credit card which was unauthorised. I called their helpline 4 times, where first time I was promised case handler will contact me next day. On receiving no call, I rang next day, a gentleman named Ben was helpful and informed me to hold while he call branch to check as he didn't have information that I have paid £75 and resolved the matter. While holding, my call dropped. I called again and spoke to Kelvin who ask me to send invoice but before providing an email, hung up on me. On 4th attempt, call was routed again to Kelvin who mentioned Ben spoke to Heathrow branch and that Enterprise will refund the amount charged and I should expect to get it back in next 7-10 days after case handler Cassidy release it. All calls were recorded. An hour or so later, I received call from Cassidy saying I have to pay additional amount for damage stated above. Clearly she didn't spoke to branch or her colleagues Ben and Kelvin. This is SHOCKING from Enterprise. They charge for damage after invoices are settled. One part of business say something, other something else. They clearly seem to be trying to make profit from by hurting loyal customers, hoping customer won't notice or won't fight the fraudulent claim.