We rented a vehicle through our local Enterprise office for about one week. However, at the end of our journey we lost our own keys. When we went back soon after returning the vehicle, it had been cleaned, washed, & rented out already. The person at the desk inquired about our keys, but nothing had been found. A day later we went to our local dealership to find out how much new keys would cost. We waited another week, went back to Enterprise , & to our delight our keys had been found & they were being held for us! No extra expense for new keys! Thank you for taking such interest in your customers.