I recently had an extremely disappointing experience with Enterprise Car Rental that I feel compelled to share. They charged me a whopping GBP 400 for a small scratch on a tire. It's outrageous, considering that tire repairs or replacements usually cost no more than GBP 100 anywhere else in the world.When I rented the car, it already had 8000 miles on it, and I drove it for an additional 2000 miles. Given the car's usage, a minor scratch is perfectly normal wear and tear. Charging such an exorbitant fee for something so insignificant is completely unjustified.Furthermore, Enterprise has a practice of charging a GBP 35 admin fee just for emailing you about a violation ticket. I received two such tickets, contested both, and successfully had the fines waived. Despite this, Enterprise still charged me GBP 70 in admin fees.Overall, my experience with Enterprise was incredibly frustrating and unfair. I would never recommend Enterprise Car Rental to anyone.
9 months ago
Enterprise Rent-A-Car has a
2.3
average rating
from
1,129
reviews
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