Been renting cars all my life, all over the world. Worst experience ever here with an uncaring staff and worthless branch “manager” (Gary). Had a reservation to pick up my confirmed car at 2pm to bring guests to my daughter’s wedding. No cars and not a helpful word from the useless clerk and “manager”. They not only didn’t have a car that was confirmed, they could have cared less of the stressful situation this left us in for the wedding. No apology other than to say “look at our lot, we don’t have cars” and to complain about THEIR reservation system confirming cars when they were out of them. Thoughtless, uncaring, unsympathetic employees here. No training (that they retained), sympathy, or aptitude toward solving the problem the Company caused. Gary Milbrot, the “manager” had the gaul to ask me to leave the premises while we were calling other branches looking for a call when he and his staff wouldn’t lift a finger, not care to take ownership for the issue. We found a car down the street where another abused Enterprise customer was completing their rental when we got there and, before we left, this car company was driving to Enterprise to pick-up yet another renter who was denied with a confirmed Enterprise reservation. Save yourself a potential disappointment and an uncaring customer service experience, rent somewhere else or you too might not have a confirmed rental available. They seemed to think telling me they won’t have a car till Monday for my Friday rental was acceptable and were belligerent on top of that. We’ll make the rental plans thanks to Bay Rentals down the street. Gary: take a customer service 101 class or consider a career outside of customer service. Your company created the propped, take a little pride and ownership toward helping solve it the next time. It sound la like you mismanage your inventory there reculay!. .