I would give 0 stars if I could to this disgrace of company. I rented from them in April and there was minor damage to the vehicle. I was happy to fill out the claim and told by the branch that because the damage is minor, I should receive some money back from my initial deposit. 2 weeks later and after going back and forth with not just the branch (full of incompetents) and head office (just pass the blame to someone else) and the damage claims department (assured me they couldn't do anything, more incompetent staff and unhelpful behaviour), nobody has helped me to date with my issue, but rather, stolen my money. This company is run my crooks and thieves and they clearly act incompetent in order to take your money. I am 100% due a refund after the damages didn't amount to the entire deposit, but everyone is either actually terrible at their job, or it's done with malicious intent. I have been run in circles by this miserable company and wasted my time trying to get the rest of my deposit back. As if I don't have anything better to do? And it's not a small amount of money either. Absolute disgrace, do yourself a huge favour and avoid at all costs. All departments, local branches, head office and the damage claims will be completely unhelpful and pass you onto someone else. NEVER RENT FROM THESE PEOPLE. The incompetent is utterly staggering and I don't know how they are still in business.