I reserved a vehicle for a day (June 26th) trip during a recent trip to Washington DC so that my family and I could drive to Gettysburg. I arranged to pick up the vehicle at 7:30 a.m. on a Wednesday so that we could get to Gettysburg early. When I arrived at the Enterprise location we were informed that they had no vehicles. I was told my options were to wait until one came in or go to the airport where they had vehicles. We decided to wait. 45 minutes later we asked about the availability of cars and was again given no information. Staff were not helpful and were unconcerned about our situation. When I asked about the airport they said I would have to go to BWI which is over 40 miles away and I would have to pay to get there. This would mean we would miss Gettysburg and the private tour we had scheduled and already paid for later in the day. I quickly called another rental company (Avis) and was able to get a car. We were able to get to Gettysburg later in the day but had little time to see or do anything. Enterprise ruined our day. I was called about 1 p.m. by Enterprise and asked if I still wanted a car and I said no. I understand not having cars available but having staff that acted like they didn't give a damn was especially frustrating. This was the location at 1110 14th St, NW, Washington DC.