The company has completed the impossible! They have actually got me to dislike an environment worse than the DMV. They corral you into a bland, dirty waiting room - so you get to awkwardly stare at other people who also get to awkwardly stare at you - wondering who is next. It reminds one of the scene in Beetlejuice as they await their fate in the Netherworld waiting room. It is a treat! On top of it, the employees get the luxury of making up stories in their own fantasy land. They will happily take your reservation for a specific time slot, so when you arrive they get to claim "your car is being cleaned". After 30 minutes of the 'great stare off' with other unfortunate souls, Enterprise then claims "our cars are getting oil changes at Firestone, they are on their way." After another nauseating amount of time, they then claim "people that were supposed to bring cars back didn't return them." It reminds you of The Blues Brothers where John Belushi is telling Carrie Fisher all of his excuses why he left her at the altar. The employees clearly have mastered this art. It is like this unbridled perverse enjoyment of diluting the truth that can only compare with a Seinfeld bit on the horrors of customer service ineptitude. My only post Enterprise Rent-A-Car experience regret is not waiting around to see how many more excuses or actually how long it would take, as I abandoned my arbitrary spot in line by getting an Uber to go somewhere else. Legend says people are still waiting there until this day - who knows. If you too would like to experience this gravitationally suck of an experience, you would be wise to make a reservation and experience it for yourself. Also, major kudos to the Enterprise Public Relations Team for responding to every review with the same bland "WE CARE! EMAIL US SO WE CAN DEMONSTRATE TO THE WORLD HOW MUCH WE CARE" response.