When u call road side assistance,they could be prepared to know where a car is... They sent me to the airport for a trade car. after,I drove 20 min on a donut, they said they did not have one on there lot. They gave me places that could put a new one on.. so next day I went to Firestone and they said they could fix it in 6 hours I had an appointment.. I called the road side again. They tried sending me to the airport again. I said no they did not have one; could u look a car up for me .. he said it showed Washington branch had one. So I waited 2 hrs for the branch to open. When he opened the door he said they didn't have one yet could be a few hours... He did make a phone call. So I drove another 20 min away . When I got to the tire place he said he would have to order that size tire and it would be Monday.. I said no I need the car now.. I started to get in the car and turned around. I asked him if he could patch the tire..I had to ask! He did do that. Your company pays for the tire and was polite. Willing to work with someone. And even gave me a perk next rental car for the trouble . I just think your company could have a tire company or mechanic more ready for these. Or a better system to see where a car is... Thank you john