We reserved a luxury SUV from the Mattapan office 6 weeks in advance. We went to pick up the vehicle on my scheduled date, only to be told they couldn't find a luxury SUV. Guess what? They gave us a 7 passenger van. Yes...a van!!!! Talk about an insult! We felt that the customer service was not helpful with our needs. They told us that they would check around for another luxury SUV. We honestly don't feel like they did. So, we had to take it upon ourselves to contact the Boston Logan Airport Enterprise. Bam!!! We got one! Let me tell you, we had a gentleman named MICHAELW. BARRETT. He was so understanding and extremely professional compared to my earlier experience with the Mattapan, MA office. What a difference! Mr. Barrett truly exemplified customer service. He went above and beyond. We definitely give him a 10+++. Mr. MICHAEL W. BARRETT, We thank you! Harold F. Pam L.