What happened to Quality Service with Enterprise? What a nightmare! I give a (- 100). We reserved a vehicle in a small town. No other rental companies around for miles (hrs away). The day of pickup, I was informed that there are no cars available. We called the toll-free number and reserved under a less ethnic name. At the end of the conversation, I asked the agent to confirm that there were vehicles there. She confirmed! She went on to inform that there are plenty of vehicles. I confirmed that I was confused because the site location for pickup had informed us, less than 10 min ago, of no availability and that they could not honor my reservation under my daugher's name. The agent became silent and transferred me to the site. That isn't helpful! Why are you sending me back to the problem? I called back and reached David in St. Louis who tried to help as much as possible. I believe that he understood what was going on, prejudice! David kindly reserved me a vehicle located in the nearest city (Tulsa) which was 1 hr, 45 min away. Great, however how are we to get there? The small city did not have an Uber, Lyft or Taxi service. I had to rent a local Uhaul ($400) to drive to Tulsa (there and back) to pick up the Enterprise or else, we would be stranded. Fast forward, I have been charged $950 for a 1-way rental that is $88 a day (3 days). When calling customer service (4-5 times thus far), comprehension appears to be an issue. I've conversed with csrs over seas a few times as well as USA reps but still no resolution to my request to be escalated. I have been sent in circles. I will "never" use their service again. Enterprise your service has lost you a 20+ years of loyalty! Corporate should have stepped in an assisted with the non-honoring of the initial reservation, causing the additional challenges to get into a rental. TTH and TFH