The people I worked with at Enterprise North Pleasantburg were great. Justin and Chris gave me great service and clean cars. My problem was with Enterprise in general. It started the day I called the 800 number and was told I could pick up a car the next morning, Friday July 5th. When I got to the store in Brevard I was told that they had no cars available and wouldn't until the following Thursday, the 11th. That's when I found out that no one outside of the individual branches knows what cars are available. Certainly no one at the 800 number was any help. It turned out the individual websites could help and found out that there were no cars available within 100 miles of me. I located one at the GSP airport. Since we had such bad luck and my husband didn't want to drive for an hour and a half to find out the website information was wrong I called and confirmed that the car was there. Only when I got there it turns out Enterprise airport locations don't do insurance. We found a place to park and made some calls. I started with the store on Woodruff, and they were very pleasant even though they had no cars. They thought I might do better at North Pleasantburg and they were right. There was one car available and they would hold it for half an hour. We got lost but still got there in time. There was someone at the counter who wanted the car and had a reservation for an hour later. There was a car coming back from an oil change and they asked him to wait for his reservation time because they had already committed the only car on the lot. I got the car. I was very grateful. Chris asked me if the car was well cleaned and it was pristine. There was a packet of sanitizing products in case I was concerned about anything later. I had to pay over what State Farm would cover because it was bigger than they covered but I was happy to have a car since I only had two days to access my totalled car to remove my belongings. I had hoped to turn it in for a smaller vehicle after that but again, nothing was available. So. I'm very happy with the service from Justin and Chris but even though I've used Enterprise for several years in several states because of your willingness to bring a car to me and not make me find a ride, I don't think that will make up for the time and trouble this rental caused me.