Where do I begin! Supposed to pick rental up at 11, they call at.1045, they don’t have a suv for us. Then give us a line that there is recall on wagoners . State that they had to go to a town an hour away pick the car up and then go to airport to have it serviced (a wagoneer). So three hours after we are supposed to have a rental my husband calls for the third time. Oh yeah your rental is here. He gets there, the girl says the person that does all this stuff is on vacation. Husband was nice, ok. They say we will mark you empty so you won’t have to fill up before bringing back. He gets in car, the car is truly empty. He tells the people, he has to wait for it to be filled up. He brings the car home, it smells like a bag of weed, it’s dirty. Ok we can deal with that, and we all got a good buzz (kidding). Get going down the road realize there is a knick in the windshield so he tries to call local place on hold for thirty minutes . Finally calls 1800 number they document it so we don’t get dinged. Then, we realize the tire back driver side light on air loss, stop to fill air in tire. Get going couple hours loss of air again. We FINaLLy get to where we need to be and go to a store, see a nail in the tire. At this point my husband is so stressed . No one can get us in to fix it right away. We call enterprise they say we can reimburse you if you get it fixed or trade it in at a local enterprise. My husband tells the he has a premium suv, they say they have one at the local airport. He gets there “no sir we don’t have a premium suv for you” now he is calling around trying to find a place to get it fixed. The rental car should be the least of our worries on our family vacation, but it has been the biggest stressor. Very disappointed . We are genuinely nice and patient ppl. This has just been a nightmare . Do better please