We reserved a truck from them about a month prior to the day we would be needing it. We were to pick it up at 9 AM on a Saturday morning which was one day earlier than we actually needed it but, the facility in Alexandria, LA is closed on Sunday. We arrived promptly at 9 and were told it was in the shop getting an oil change and would not be ready for 2 or 3 hours. I called their Customer Service who basically told me that they could not do anything about it but suggested we return at 11:30 and sit in the lobby and wait because yeah, they close at noon on Saturdays too. We went back to their office and were told that they no longer had the vehicle as they had rented it to someone else. You can call the location if you feel like wasting your time but, no one answers the phone. These people run this business in a sloppy, shoddy manner and do not care about their would be customers at all. They get paid for being there not for making people happy. People rent cars for a lot of different reasons, some because of a family crisis or situation. This was a very emotional set of circumstances for us and they just plain don't give a (bad word here).