I need a car for 2 months as my car is being repaired. Insurance set me up with Enterprise. The Toyota Highlander I received was saturated to the core with stale cigarettes. So much so, my 2-car garage reeked the next morning. I picked up the vehicle at the Rodney Parham branch in Little Rock, AR. I had to change my clothes when I got home because my clothes absorbed the odor. The car was also dusty and dirty, with holes in the carpet, and a “Maintenance Required” message on the dashboard. I had no luck getting replacement from the branch that provided the vehicle. I called 3 other branches and none had cars available. I contacted the 800 number from the Enterprise web site. Ra really nice man made me a reservation at the Little Rock airport and I left immediately for an hour drive. I rode in 100° heat with the windows down to avoid the smell. I got there, and was told that the 800# “wasn’t a thing”, and that they didn’t have any cars. After telling them I wasn’t leaving until I got a car (as the line behind me grew), miraculously, I was given the choice of 3 vehicles. I get they are busy. That was evident. But as a self-employed consultant, I lost five hours of my time at $200 an hour dealing with this. Had it been a problem my company had caused, I would have gone to great lengths to right the situation with my customer. Instead, I was treated as a bother. And, who will compensate my lost time? I will never do business with enterprise again. I had to leave one star to write this review.