So, this review is based on my experience with Enterprise at the San Jose Airport on 06-27-2024. My complaint was about the rental that I pick-up on my scheduled vehicle request being a SUV/Suburban style 4-door. I had an appointment and timeline that required me to be on time and ready to go. I received my rental and completed the necessary paperwork, signing, etc. and left for my appointment. While driving to my appointment, I began scanning the vehicle for its cleanliness and found the exterior of the vehicle was dirty with water spots on and around the vehicle. The windows were water spots and specifically the front windshield was unacceptable. Upon my arrival to my appointment, I opened the rear passenger doors and found the back seats were in the down position with dirt debris on the floor mats. I up righted the seats and oh my god, the rear passenger’s seat had all kinds of white debris looking like confetti or bits and pieces of white Styrofoam. My partner and I had to spend 20-25 minutes to clean and prep the vehicle prior to our client’s arrival. This was unacceptable and we should not have had to do the vehicle maintenance. Whoever the employee was that accepted the vehicle return to your office location prior to my pick-up or being available to rent again FAILED their job to ensure the rental was cleaned thoroughly before allowing the vehicle back to your rental inventory. To be honest, I really am more disappointed now about the delayed response to my complaint. Since 06-27-24, I have rented vehicles the same location on 07/02, 07/09, 07/11, 07/16, 07/23, 07/30, 08/01, 08/06 and 08/08. I received an acknowledgment from Enterprise Support on 07-25-2024, which is a month later and only to receive notification that Enterprise received my complaint to be forwarded to their Management Team. Well, now here we are on 08-13-2024 almost 2 months since my complaint, which has not been handle or addressed with anything in compensation. Enterprise Support and Management Team does nothing the remedy any concerns and/or complaints whether you make a phone or email them specifically. Thus, the reason, I am sharing my complaint via social media to get the word out.