On Aug 13, 2024, I called for over 90 minutes. No answer. Their hold system would only allow me to be on hold for 2 minutes at a time. Once I realized that, I started calling with 2 phones, every minute. The phone system sends the call to voicemail at the end of 2 minutes where I am informed that the voicemail is not set up, good-bye. Someone finally answered at 510pm (they close at 530pm). They told me there was only 2 of them at the location and they no longer had a car available, but I could call back in the morning. (YES, I had a reservation) I called back shortly after they opened in the morning (Aug 14, 2024) and was told there was not a car available, but to call back later to check. I asked them to call me when they knew a car would be available. The person agreed to do that. I called back 2 hours later (after no phone call) and a different person answered. I gave them my name and asked if a car was available and explained that I was frustrated about the time with no answer the day before, the phone system and the fact that I had a reservation, but no car. I then asked if I could pick up at any other location in the metro (north Denver) area. They then asked me where. I replied that a location that actually had a car would be nice. I was then told that I needed to provide the location so they could transfer my reservation. I said I did not know which location had a car and they hung up. I called Enterprise corporate and was told that the reservation had to be moved by the location, that they could not do it. If this was not through an insurance claim from the other person insurance, I would be done with Enterprise altogether.