DO NOT BOOK ONLINE!! Booked online at Waltham Abbey branch as my car broke down and I was in urgent need of a vehicle for a few days. They took my money, £165, and sent me confirmation of my booking. 5 minutes later, I receive a phone call to say that they don't actually have any cars available until the following week! When I expressed my astonishment that they have just taken my money, he just said 'yeah I appreciate that but we've got no cars'. When asked if I can have my money back, they said in 7 - 10 working days! Now even more short of pocket, I googled the Enfield Branch and called the number so I could actually speak to someone, the man specifically confirmed they had cars available. Receive another confirmation email, then 5 minutes later i get the same call to say they don't have the car. But they can give me an SUV for an extra £10 a day! She said 'well customer services will always say we have cars available', even when they don't! In one day they took £530 from me, and then have to wait up to 10 days for the refund. Never will I use these again.