I have been renting from this location Piune Ridge Rd Naples Fl for years, since it is very close by my house. I have always had a good experience until the past couple times that I have rented there. Both times I made a reservation online since I am a member. Each time they tried to charge me more than the original agreement was. The last time that this happened I asked for a manager and a young lady behind the counter said that she was the manager. She refused to resolve the dispute and told me that I was rude because I had asked her to connect me to the district manager. She said that she would not help me any further and that she would put a life long rental ban on me so I could never rent a car from them again. I have reached out twice to management to resolve this matter but they have been very slow to respond. Anybody that rents from them watch out for the manager Erica Houston, she is mentally ill and should not be in a manager position, extremely unprofessional!!!!!