We rented a large SUV for a work trip for 9 days. Drove 1 1/2 hrs to first work location, then two days later continued on another 1 1/2 hrs to second work location. Day 5 SUV stopped shifting. Looked it up on line, looked in owners manual for a fix, then called the Enterprise 800 #. They said they would send a tow truck and I could swap in that town for another vehicle. Waited many hours with no word, so called thirty minutes after midnight they had still not found a tow truck. Beginning 6:15 AM they begin texting telling me they are still looking. Find a tow truck and the driver is 2 1/2 hrs away. He picks up the SUV, around 11:30 AM, so I go to the local small airport to get a working rental. The woman there is mad as heck...at me!?! What's with that? She is saying she doesn't have a vehicle for me, that there is no reservation, she is the only one working Saturday. With absolutely no focus on ANY solution, just simply mad at everyone. To be honest, I am the one losing an entire day of work that I have traveled far to do, so you think I would be the one upset but I find myself trying to calm HER down. I call the 800 # for some assistance and now she is yelling into my phone at the lady on the 800#. No good communication between Customer Service and their rental locations. I find myself de-escalating the situation rather than Enterprise Customer Service person trying to problem solve. Honestly, this can't be the first time this has ever happened. I'm the only person in the rental area of this small airport and things are this chaotic? She isn't even trying to juggle any other issue at hand. Oh my. She then goes so far as to say to me, "We'll the problem is you let them take the key. Normally, you would bring the key to me for an exchange!" What? Are you serious? I then naturally point out to her, that the tow truck driver would have a hard time moving the vehicle off his flatbed truck to wherever they sent him, if he didn't have the actual key to the vehicle. She quickly changes the subject. I explain, I realize she won't have the same vehicle, but I need to get back to the other location 1 1/2 hrs away and is there anything she can do to assist. After her making some phone calls, she places me in a Renegade. Not the size I had hoped because of my booth display, but it will get me to where I need to be. After spending well over an hour trading out my vehicle to something else, I then drive (now the second car) back to my work location 1 1/2 hrs away with no issues. Next morning, the second rental vehicle (the Renegade) had a ton of electrical issues...bells going off, continually dinging, saying the driver seatbelt not fastened, showing airbag lights, show parking brake on lights. Of course nothing is wrong with driving the vehicle, just electrical malfunction somewhere. I called them to let them know we are just down the road from my work and I'll check when we leave work at the end of the day to see if still happening because they will be closed by the time work ends and I can't miss another full day of work. End of the day, no issues, but because 2nd vehicle smaller than what we originally rented (a Caddy SUV for the 1st car) had to have a man with a UHaul help us move table and booth. Last day, wake up for 1 1/5 drive back to airport and all the bells and whistle start up again. Call the 800# for a trade before the next drive and they send me to the local rental shop. Again...this poor agent knows nothing about trading the vehicle for a 3rd time. Nothing stated on our reservation, no call to the location. Everyone is however returning tons of cars this particular morning because local event just ended, so we wait. Enterprise employee Turner helped us with a big smile and kind words, which was much different than I had received previously, and they brought around a new large Truck. Great for us to get back to airport, but unfortunately it was the day before that we needed all the space for our tables and booths. They cleaned the vehicle and got it ready for us, we then removed several items of garbage and someone's sock that was left behind by the previous users and continued on our way 1 1/2 hrs back to airport. Turned in the Red Truck. I thought we were all done, but if this adventure wasn't enough.....while sitting at the airport, waiting for our flight, we received a phone call from the location back where they towed the first SUV, not even a town I was staying in, telling us that we had somehow damaged the display screen on this brand new Caddy SUV and that we were responsible for repairing it. Of course we did nothing of the sort, but the guy was being a jerk to my husband on the phone. Thank goodness my husband remembered that I had video taped the SUV failing to shift right before I parked it and the tow truck came. There is is, full proof, nothing wrong with the screen when we turned it over to the tow truck company. So apparently the stress of pulling it on on the flatbed or something along the way, or dropping it off, caused the damage, but we had proof it wasn't us. I immediately called the 800# to get this on our record of rental and they said they would have a manager contact me to discuss. Back home several days later, no call, I called back and said I wanted to be certain to close this file and talk to a manager. I don't need some letter months down the road coming back claiming we damaged anything. Additionally they had no problem charging us for the full 9 days at a luxury rate, not to mention spending 2 work days focusing on rental car issues. Again no follow up. Three time requesting someone to call and discuss this with me. Crickets. They will take your money, charge you extra if you don't have it back on time, refuse to address their car issues, have customer service have you problem solve their issues, accuse you of damaging their vehicles and believe that their best foot forward in a situation where there are some challenges.... is to ignore you since they already have your money. Wow. I sure do have different opinion on this company now.