This privately owned business hires recent undergrads who constantly rotate and have no proclivity nor nuance of customer service or retention. Been a dedicated customer of the "Los Feliz" outlet in East Hollywood... for eight years. Whenever they 'reset' the CSR's every six months, certain company databases are also wiped of any prior renter clearances and other pertinent information. For debit users, this means two forms confirming proof-of-residence, workplace info, and two references with phone numbers are removed from their databases. This is not good for returning customers... like me. I rely on debit card transactions (due to prior identity theft which destroyed my credit) so they always demand proof of information after every staff reset until I complained. It got better... until new staff was rotated in and the same spiel of providing proof of residency and necessary forms of paperwork again. I am done with Enterprise and their archaic foolishness, even listening to their usual harangue of asking me for high marks when customer surveys are sent out. What? Are you kidding me? After making debit users feel unwelcome and demanding more personal information than credit users, they have a nerve to ask.me for a great rating. BwaHAahaaa! What U.S. born citizen keeps mail on their person to prove residency when renting a vehicle? Who actually receives snail mail nowadays?!?!? So, I give one star because I cant give no stars. Oh. I forgot to mention, 50% of my renting from Los Feliz Enterprise involved filthy, smelly, dog hair, un-maintained (no oil, off alignment, flat tire) vehicles. Go elsewhere for better service and fair treatment (as a debit user).