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Chris Taft
Paid for a 4 day rental at Denver airport. They folded a stack of papers and directed me to walk outside and see Lexie to get my car. Got in a Hyundai which was newer and ran fine. Returned it at 445 am on the day it was due back and the gentleman instructed me to leave the key in the car and I was all set, the invoice will be emailed. About an hour later I received a text stating that my rental was due back soon. Checked my email and never received the invoice. Grabbed the paperwork that I got when I rented the car to call and see what the issue was and the paperwork that I was given to hand to Lexie was for another customer who isn’t returning the car for another 11 days. I open my app and it shows me over my rental agreement in a white Toyota. Tried to call customer service and got nothing but frustrated as they were unable to help. Couldn’t even understand the lady that answered at the call sender as her English was horrible. Long story short he’s out driving my rental they have on my agreement and I returned his 11 days early. Second issue with enterprise this month.
5 months ago
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Enterprise Rent-A-Car has a 2.3 average rating from 1,048 reviews

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